Terms and Conditions

By placing an order through our website Falcon Coins Gallery, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you regarding the missing items as to whether you would prefer to wait for the product to be available of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated and will be collected at the time of purchase.

Delivery Terms

In general, domestic shipments are delivered within 5 – 7 working days

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. You can update about it on 9535123234.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link, which will enable them to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service on 9535123234.

Parcels lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier